Category Archives: Retail Success

Does The Size Of A Shopping Mall Matter?

Note: This was an article which we wrote and appeared first in a publication called “Focus Malaysia”  for their August 25 – 31, 2018 issue. Do get it in news stands and bookstores such as MPH. Shopping… some would call it the favourite past time of most Malaysians and that could be a fair assessment of the […]

3 Things You Need To Do NOW To Bring In More Customers To Your Restaurant

Success in your restaurant or cafe business can sometimes be a difficult thing to grasp but in general, success is defined simply as more customers = more success for your restaurant business. As a retail coach I have seen too many situations where restaurant and café owners do not focus on this basic fundamental question, How […]

Part 1: 3 Things You Need To Build A Profitable Food & Beverage Business

Food. It brings people together, it tears them apart and occasionally it forces people to take sides. People have really strong opinions about their choice of food and restaurants which they visit. So whether you are running a restaurant or planning to do so, its important for you to understand these 3 elements which in […]

3 Quickest Methods To Kill Your Retail Sales

Recently I got contacted by a someone over Linked-in indicating that they wanted to get connected with me. Less than 10 minutes after I approved the connection, they sent me a message introducing their business. I politely indicated that I was not interested and proceeded to delete the message and remove my connection to this person. Then it got […]

Meet JT Foxx – My Coach & My Key To Success

I have been in business for quite a while now. 13 years to be exact, yet I cannot help but wonder sometimes if I can achieve more! Having someone to guide and with whom you can confide in your business is great. I myself personally decided to get a business coach last year for my […]

4 Small Steps That Creates Big Impacts In Customer Service

(Image source: Great customer service is hard to come by, and many retailers strive to be great by thinking up big solutions to revolutionize their customer service. But because everyone is looking at the big picture, small details are often overlooked as they just do not seem that important to create a big enough […]

3 Tips to Offer Discounts Without Harming Your Retail Business

(Image source:   Discounts can be a double edged sword. On one hand, it allows you to clear your goods and spike sales, on the other, it may end up harming your business reputation (click here to read more on our article on 3 Reasons Why Discounts May be Harming Your Business). But in […]

2 Top Reasons Why Getting Your Retail Business Strategy Right is Important

(Image source: Every business needs a strategy. It is the fundamentals to guide you to achieve greater heights and ensure that your business is on the right track. But is it really that important? Here we look at a couple of key factors why we say it is. (Image source: 1.      […]

3 Reasons Why Discounts May be Harming Your Business

(Image source:   Almost anyone would love a good discount. You pay less money for the goods you want, what’s not to love? And because it is such a good way to attract customers, retailers would often offer it at some point in their business to give themselves a boost. But what happens when […]