Category Archives: Retail Strategy

How To Ensure Your Retail Business Succeeds Post Covid-19 (Part 6)

Here we are at the conclusion of our I.M.P.A.C.T framework where we talk about the different technologies your brand needs to be looking into to stay relevant in this post Covid-19 era. Whenever the topic of technology is brought up it seems to be a difficult conversation with most retail owners. The reason for this […]

How To Ensure Your Retail Business Succeeds Post Covid-19 (Part 4)

As we have reached the middle point of our series, let’s do a quick recap. We started our  I.M.P.A.C.T Framework analysis with the Investigate phase where we looked at all the external factors affecting our retail business post-crisis. We then moved on to the Manage phase where we had to look internally into our business to ensure we were […]

How To Ensure Your Retail Business Succeeds Post Covid-19 (Part 3)

In the last 2 weeks of our I.M.P.A.C.T Framework, we have looked at the external landscape of the retail industry which the brand finds itself in as well as an internal view of the current status of the brand. Today we want to put all of it together to address the next stop in our I.M.P.A.C.T Framework whose acronym […]

How To Ensure Your Retail Business Succeeds Post Covid-19 – Part 2

As we move into week 2 of our series on how you can ensure your Retail business succeeds post-pandemic, we want to explore the business’s internal situation having completed our external review of the retail landscape last week. In case you missed the first part of the I.M.P.A.C.T framework, you can find the link to […]

How To Ensure Your Retail Business Succeeds Post Covid-19 – Part 1

Without a doubt that as we exit the lockdown / Movement Control Order here in Malaysia, many retail brands will be trying to adapt to what will surely be a new normal for retail brands going forward. Without getting too much into the operational details of reopening which is not the purpose of this post, I wanted […]

Beyond Retail Store Design

This is article was first published in Focus Malaysia Property Section in the Oct 26 – November 1, 2019 edition. Should you have any queries you can contact the writers at Today’s article is based on a topic which we shared during the recent Council of Asian Shopping Centers (CASC) 2019 Conference held in […]

Does The Size Of A Shopping Mall Matter?

Note: This was an article which we wrote and appeared first in a publication called “Focus Malaysia”  for their August 25 – 31, 2018 issue. Do get it in news stands and bookstores such as MPH. Shopping… some would call it the favourite past time of most Malaysians and that could be a fair assessment of the […]

3 Key Strategies To Ensure Your Mall Survives The Retail Apocalypse

No matter how you look at it, we have a problem here in Malaysia, there are too many developments which have or are planning to have a retail component within their development plans. Couple that with a recent Star newspaper article which stated that for 2017 retail sales in Malaysia were down 1.1% in Q3. […]

3 Things You Need To Do NOW To Bring In More Customers To Your Restaurant

Success in your restaurant or cafe business can sometimes be a difficult thing to grasp but in general, success is defined simply as more customers = more success for your restaurant business. As a retail coach I have seen too many situations where restaurant and café owners do not focus on this basic fundamental question, How […]

Part 1: 3 Things You Need To Build A Profitable Food & Beverage Business

Food. It brings people together, it tears them apart and occasionally it forces people to take sides. People have really strong opinions about their choice of food and restaurants which they visit. So whether you are running a restaurant or planning to do so, its important for you to understand these 3 elements which in […]